How do I cancel the subscription?
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If you log out of your account, delete it or uninstall the app, your subscription will not be canceled. |
To cancel your subscription, select the payment method you used to subscribe on Yango Play:
To cancel your Native subscription, follow this steps:
- Open Yango Play → My Yango → Yango Plus.
- Tap Cancel Subscription at the bottom.
- Confirm by choosing “Cancel”.
If you have difficulties canceling your subscription, please get in touch with us through the Customer Care Chat.
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If you subscribed via Google Play, the instructions will direct you to the appropriate pages. |
To cancel your Google Play subscription, follow this steps:
- Open the link.
- Find your Yango Play subscription.
- Click Unsubscribe.
- Follow the on-screen instructions to confirm.
If you want to request a refund, drop a message to the Google support team.
If you have difficulties canceling your subscription, please get in touch with us through the Customer Care Chat.
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If you subscribed via App Store, the instructions will direct you to the appropriate pages. |
To cancel your App Store subscription, follow this steps:
- Open Settings on your iPhone.
- Click Apple ID → iCloud → iTunes Store & App Store.
- Select Subscriptions.
- Tap Yango Play and click Cancel Subscription.
For more details check this link.
If you want to request a refund, drop a message to the Apple support team
If you have difficulties canceling your subscription, please get in touch with us through the Customer Care Chat.
If you subscribed through a Mobile Balance:
Send a message to the number from which you have received an SMS confirming your Yango Play subscription with the code that matches your subscription type.
The most accurate code is mentioned in the confirmation message you received when activating your subscription.
After sending, you’ll get a message from your operator confirming the current status of your subscription.