FAQ
Below are the most frequently asked questions regarding Yango Points:
How many points do I have?
The number of points available is shown in the upper right corner of the Yango app's main screen. If you click the points icon, you will see the history of points charged. When ordering a trip, the tariff selection button will show how many points you earn.
How long are Yango Points valid?
As long as you are part of our family, your points are safe with us. You can use them at any time for as long as you need. However,⚠️ if you decide to unsubscribe from the Yango Play, your points will become inactive after 30 days from the date when the subscription expired.
Cashback (earning and spends Points) from an Emirate to another?
✅ Available only if your trip starts (Point A) in📍Abu Dhabi,📍Dubai, or📍Ajman and ends in another Emirate.
❌ Not available if your trip starts (Point A) in📍another Emirate and ends in Abu Dhabi, Dubai, or Ajman.
When am I not eligible to get points on the used services?
When paying with points or cash 💵.
Can i exchange earned points for cash?
Points🚫cannot be exchanged for cash 💵.
When are Yango Points not available for redemption?
When paying in cash 💵.